Two Maids & A Mop™ is the most popular house cleaning company in Dallas. In fact, our company was recently named one of the fastest growing cleaning companies in America by Inc. Magazine.
Some little boys dream of being a fireman or a major league baseball player. Not our founder, Ron Holt. He was the one who read entrepreneurial books and idolized Warren Buffet. So his parents weren’t very surprised when he quit his day job inside a contract laboratory and emptied his savings account to purchase a housecleaning business. His goal was to revitalize the consumer service space and develop the most successful business within the residential cleaning industry.
The humble beginnings of Two Maids & A Mop started on April Fools Day in 2003 – Ron sat in a sprawling 250 square foot office in Pensacola, Florida waiting for his first phone call. Around 4:00 PM, the phone finally rang and he thought it was surely an April Fools joke because the caller wanted him to clean an old, dirty and beaten down RV. Ron leaped into action and headed out to clean his first job; even if it was a dirty RV!
These days, our company doesn’t clean too many RVs but we do clean hundreds of homes every week right here in the Dallas, TX market.
Since 2003, Ron has been pursuing his initial goal and tweaking the business, based on trial and error and learning by doing. Here are three major things that make our company different from our competitors:
1. We’ve learned that customers want their housekeeper to act like every other professional. We will not forget about you after your first phone call. Gone are the days when your cleaning service starts out great & gets worse over time. This isn’t a side job for us & this isn’t just an easy way to make some quick cash. This business is our life and we treat our customers like real customers. That means we provide exceptional customer service, stringent quality control & unmatched employee training. Better stated… we are more professional than any other cleaning service you’ve ever hired!
2. Most importantly, we’ve learned that customer feedback is the most important tool that we can use to satisfy our customer’s needs. Some customers hire us because they think our name is a little silly. Some hire us because we’re the first company to pick up the telephone. And some hire us because their neighbor thinks so highly of our services that she tells the whole neighborhood. But …. if we had to pick one reason that you should hire our service – we’d pick the TwoMaids Pay For Performance Plan. It’s our one, big, huge competitive advantage. No other housecleaning service in the Dallas area can claim that customer feedback is more important to their company. That’s not a marketing slogan or pitch – it’s a fact!! At Two Maids & A Mop, your opinion directly determines our employees’ level of compensation. The happier our employees make you; the more money they’re able to earn with our company. It’s an awesome motivational tool and it’s simple to figure out why it works – our Pay For Performance Plan creates owners out of every single one of our employees! Our employees have some skin in the game and that’s the primary reason we work harder than anyone else to make you happy.
3. Our company is licensed, bonded and insured against any worst case scenario. In addition, we provide workers’ compensation in case of injury while in your home. We also conduct a comprehensive, nationwide criminal background check on every one of our team members. You can have complete confidence that your home is safe while we’re cleaning your home. Most importantly, we promise to deliver the best customer service you’ve ever encountered from your initial phone consultation to the actual house cleaning. We’re not your normal house cleaning company and we’re proud of that fact!!! Just because we clean your toilets doesn’t mean we can’t look, talk, act and clean like a professional! We take a lot of pride in hiring the area’s best, most qualified people. Our turnover level is extremely low and that gives us a very good chance to send the same people to your house on a regular basis.
Of course, three bullet points doesn’t really convey the true difference in our company versus everyone else here in Dallas. Our people are the primary reason we are so different. Discovering that fact means you have to speak with us at some point. So give us call & give us a chance to prove to you that maid services don’t have to be late, lazy and downright unprofessional. Let us prove to you how serious we are about providing a great housecleaning with unbelievable customer service!